Analytics Suite and Warranty Recovery: Revenue Recovered From the Ledger

The client is the dealership-management backbone for North American automotive retail with thousands of dealer customers and hundreds of billions in annual commerce supported. A private equity firm took the company private in 2022. The platform strategy is to convert a fragmented mesh of dealer-vendor relationships into a governed commerce operating layer where sales, F&I, service, parts, accounting, CRM, marketplace data, and OEM connectivity sit on one set of common surfaces. Taller's engagement at the company is exclusively design, user research, and product-design management with eighteen roles filled across 2022 to 2024, all UX/UI, research, or localization. The four cases below describe what Taller's design pod has delivered against the strategic surfaces of the company's dealer experience platform.

The company's analytics suite and their warranty recovery product are designed to convert analytics from a reporting product into a revenue-recovery product: dashboards with embedded action affordances, benchmarks mapped to specific dealer-operations roles, warranty-reimbursement workflows that close the gap between insight and recovery. For analytics to behave as a revenue product, the user surface has to host both the insight and the action in the same screen flow. That's a design problem more than an analytics problem.

Taller designed the analytics product surface inside the analytics suite. Taller carries a distinct pattern into this work: workflow-bound analytics, where charts and benchmarks sit alongside action affordances that map to specific dealer-operations roles. That pattern was shaped through analog data-product design work elsewhere in the portfolio and applied at the company against the dealer experience platform visual language.

Design handoffs to the company's analytics engineering formalized; sustained analytics-surface design contribution across multiple years; design-system discipline applied consistently across the analytics product family.

The analytics suite and their warranty recovery product outcomes are significant: twenty percent more accurate revenue forecasting, eighty percent reduction in daily KPI-review time, an average $260K of OEM-approved warranty reimbursement lift per dealership, near-one-hundred-percent first-submission approval rates, and $30M in lift across the first thirty days of their warranty recovery product's rollout among early adopters. These are outcomes earned by the company's claims-engine logic, OEM rules engine, and predictive forecasting models. Taller's design discipline operates on the user surface where dealers experience the analytics as workflow rather than report.